Employment History

10/2016 - 12/2019 ~ Brookdale Community College, Lincroft, NJ

Computer Science Lab - Technical Assistant (P/T): Assist Students with their programs such as UNIX, HTML, CSS, PHP, Word, Excel, PowerPoint, Emails, and any other questions they may have.

09/2016 - 10/2016 ~ Brookdale Community College, Lincroft, NJ

The Bankier Library and Learning Commons – Student Help Desk Assistant (P/T): Assist Students how to use the print kiosk system; troubleshoot basic printer problems and contact support desks as needed; assist students with basic functions in MS Office programs such as Word, Excel and PowerPoint; assist students with basic computer functions such as File Saving, Emailing and Scanning; look up basic information on the computer such as hours and available reserve textbooks; and answer and refer questions appropriately to the reference librarian on call as well as the other library service desks and the staff.

02/2016 - 08/2016 ~ Aspire Technology Partners, Hazlet, NJ

IT Support Specialist, Intern: Assisting in all areas of the UC, WLAN and VLAN projects. Management of Inventory. Physically preparing access points, phones and video endpoints for deployment, including updating firmware and testing. Assist in datacenter, equipment, cable labeling, racking and stacking. Working with UC deployment team to cut from the old to the new phone and assist with onsite support.

09/2015 - 04/2016 ~ Brookdale Community College, Lincroft, NJ

Media and User Service - IT Help Desk Support Specialist, Student Assistant (P/T): Communications, resolution of problems to 3640+ users, in the classrooms with PCs and Audio/Video projectors. Assist Office Staff, Teachers and Students with their User IDs, Passwords and devices (Laptops, Smartphones (iPhones, Androids, Blackberry), iPads, Tablets, etc.). Encryption Project

01/2011 - Present ~ Circle of Special Friends (CoSF-USA), Middletown, NJ

Digital Marketing Specialist: Marketing, Organizing and Building a Volunteer organization. The group is a Social Network for the Special Needs Community and their Parents/Guardians to come together to Make a Difference in Our Children’s Lives. Creating events for the Special Needs Community to join, have fun and make new friends. (We feel children with Special Needs don't have enough social skills to place them in future jobs. By building their self-esteem and social skills they can find jobs that they would be happy in.) Researching other events that Children with Special Needs can attend. Posting it on the Calendar’s website. This way other Families in NJ know what events are accepting their child with special needs. Monitoring Circle of Special Friends webpage is on Google’s 1st page search list (SEO). Maintaining a VoIP with Ring Central Telephone System, Dropbox for Business Document Storage, Google Docs and Apps for Work. We are a Tax-Exempt 501(c)(3). Our website: WWW.COSF-USA.ORG

01/2013 - 07/2014 ~ Federal Emergency Management Agency (FEMA) DR-4086NJ, Eatontown, NJ

  04/2013 - 07/2014 ~ National Disaster Recovery Framework (NDRC), Federal Disaster Recovery Coordination (FDRC)
   Communications Specialist: Provide Graphic Design, Media and Technical support to FDRC. Execute on existing internal Communications    

   strategies and action plans. Coordinating over 1000 DVDs, covers, contents, and duplication for the Team’s Community Plans, Resource Guide,

   Recovery Support Strategy (RSS), Mission Scoping Assessments (MSA) and Videos. Develop and maintain as needed communication

   brochures. Develop project artifacts including agendas. Researches/synthesizes recovery resources; provides technical assistance. Additional

   activities include participating in program management working sessions and supporting program managers in executing day-to-day project

   management activities.

  04/2013 - 09/2013 ~ Federal Disaster Recovery Coordination (FDRC), Liaison Presidential Hurricane Sandy Task Force
   Communications Specialist: Provide technical support to the Task Force. Troubleshooting any computer issues they may have between HUD

   and FEMA. Maintaining their schedules.

   01/2013 - 04/2013 ~ Federal Emergency Management Agency (FEMA)    

    IT Support Specialist: Provide technical support to FEMA Internal and Field Staff during Federal Declared Emergency. Implementation of  

    initial setup of laptops, provision of network drive access and wireless access points, installation of printer software and perform software  

    upgrades  to Blackberry mobile phones and other peripherals as needed. Identify and mitigate issues with laptops, printers, wireless access

    points, iPads, iPhones and Blackberry’s. Install and configure new hardware as needed. Provide instructions to end users in the use of various

    applications, operation of software and hardware. Conduct troubleshooting and repair of hardware related issues with minimal impact to end

    user daily operations. Assist with network and operating systems password changes in conjunction with 90 day security policy.

06/2000 - 01/2011 ~ VNACJ, Red Bank, NJ

IT Help Desk Analyst II:  Communications, resolution of problems back to 1500+ users on PC’s, Laptops, Terminals, Printers, Faxes, Copiers, Wireless, DSL/Cable, Blackberry, iPhone and other PDA devices. Set up users for Company’s Voice Mail system, Active Directory, MS Exchange. Ghosting new systems. Helped with training classes for new Field Staff on their PDAs. Making sure the software, email, LogMeIn were installed on their PDA devices. Troubleshooting with LogMeIn remotely to devices on the field and at regional offices when problems occur. Helping Manager’s with their Power Point Presentations and setup their meetings with Audio and Visual Aide. Inventory and barcoding of all devices; ordering devices; maintaining the proper number of devices in stock.

02/1991 - 06/2001 ~ D IMAGES, Middletown, NJ

Consultant: Training various clients at their site, how to use Windows 95/98/2000, MS Word, MS Excel, MS Publisher, MS Outlook, MS Explorer, Netscape, WordPerfect, AOL, etc, also gave them phone support. Installing and Configuring: New Systems, Printers, Scanners, CD ROMs, Memory, Drives, Power Supplies, Hard Drives, NIC cards, Software etc. Recovering lost files, icons, etc.